Our customers/Japan Airlines
We are expecting to realize digital mobilization with this technology in the future
Ditto + JAL Meal Order and Cabin Crew Presentation

Ditto + JAL Meal Order and Cabin Crew Presentation

Presented by Disney Lo (Japan Airlines) and Adam Fish (Ditto)

The successful pilot opens the door for airlines to create cutting-edge digital experiences using only the mobile devices already on the aircraft, such as tablets and mobile phones. Japan Airlines, which leads the industry in exemplary passenger service, recognized the potential to increase crew communications efficiencies and the airline's overall passenger experience. This pilot complements JAL's existing inflight priorities of contactless anti-COVID service, personalization, and innovation.

The meal ordering application is contactless, keeping passengers and crew from having to share devices by letting passengers order meals from their own phones. The crew were able to use Apple iPads to reliably trace passenger orders which were synced in real-time throughout the duration of the flight. Ditto also enables ground crews to more efficiently conduct maintenance activities, leading to faster turnaround times and a higher on-time flight performance.

“We see the great potential of Ditto’s technology which helps us elevate our service to the next level by improving the communication quality in the cabin environment. Our crew members are excited to see a seamless working environment, providing better flight experience to our passengers. We are expecting to realize digital mobilization with this technology in the future.”

Disney Lo

IT Planning, Production Systems

Japan Airlines

Japan Airlines unlocks mobile meal ordering for business class.

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Industry

Aviation


Headquarters

Tokyo, Japan


Key figures

2024 World Class award by APEX

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