Ditto + JAL Meal Order and Cabin Crew Presentation
The Problem:
When Japan Airlines (JAL) built their crew app, i-PAXINFO they knew that utilizing satellite internet data would be too expensive, so they opted to update using cellular on the ground only. This meant as soon as the plane was in the air and crew were updating information in the app, it was out of date. The crew use this app to input and update critical data such as flight and passenger details, seat allocations, meal and beverage orders, and counts.
This meant that ensuring crew had up-to-date information became a manual and verbal process. This significantly diminished the value of the application. This reliance on unsynchronized and manual processes inevitably resulted in increased work for the crew members, who had to ensure accuracy and coordination without the aid of a reliably syncing app.
The Solution:
With Ditto, JAL was able to transform its application, enabling the crew to always have up to date information and unlocking new and exciting services to passengers, such as mobile menus and meal ordering. i-PAXINFO now synchronizes information across devices without the need for any internet or network hardware. The app, which was developed in Swift and runs on iPad minis, is currently used by all international crew members, enabling them to greatly boost their customer service capabilities. Now, passenger meal orders are taken on iPads, synced across the crew for preparation, and delivered seamlessly and faster than ever before.
This heightened passenger service for their business-class passengers in terms of speed, and ease of customizability. Accurate stock levels are kept in the app and up to date in real time, so passengers are never disappointed by ordering an out-of-stock item. With features like integrated chat and task management that streamline communication and workflow, crew satisfaction is increased.
Live updates to inventory, seat changes, and incident reports enable the crew to respond dynamically to the evolving needs of the flight, ensuring that each passenger's experience is as smooth and enjoyable as possible. This enhanced efficiency is not just about immediate convenience; it's a strategic move driving passenger loyalty and encouraging future flight sales. This real-time synchronization has resolved previous manual work challenges and propelled JAL's service to new heights.
"Ditto's remarkable capabilities enable smooth and stable communication among crew devices, even without connectivity during flight. This allows our crew to shift from former manual operations to a more advanced and efficient working style and enables us to create more room for the crew to introduce new services to passengers. This technology truly revolutionizes the way crew members work."
Ms. Yu Abe
Director, IT Planning & Promotion Department
