Going Cloud-Optional with Delta Air Lines from World Aviation Festival 2023
At Delta, being a flight attendant means that you are part of a team, but collaborating efficiently at 30,000 feet is extremely tough. Building an application for this environment is even tougher. Cabin conditions are often unpredictable for traditional applications that require a server to sync data. This means that building a collaboration app for Delta crews is completely beholden to perfect connectivity. During take off, landing, and cruising altitude, interruptions can still happen, which affects flight attendant experience of using the app, which in turn negatively affects customer experience.
Ditto provides an SDK that allowed Delta Air Lines iOS developers to implement a reliable peer-to-peer sync for MyFlight, their flight attendant mobile portal, in a 4 month development period. Delta was able to make use of the incredibly powerful iPhones already onboard, meaning no in-flight hardware changes needed to happen. Flight attendants can now chat with each other from anywhere in the cabin, making it easy to collaborate with team members during the flight.
“With Ditto in MyFlight, our flight attendant app was not only able to synchronize data between each other but also with multiple other apps. This means that Ditto enabled devices could communicate directly, and even through other devices, giving us full coverage on both narrow and wide-body Delta airplanes... Thanks to Ditto, crew chat feels just like iMessage in the skies.”
Jim Littlefield
In Flight Project Manager
