Chick-fil-A chose Ditto's platform to enable devices across its commerce ecosystem to be cloud-optional. The next generation POS system will operate independent of an internet connection, providing more resilience to outages, enhanced speed and flexible control to deliver a reliable end-user experience. By relying on Ditto's easy-to-use platform, the Chick-fil-A engineering team shortened their POS development timeline by months. The enhanced focus on user experience, rather than on networking and data management, elevates the overall experience. As a result, Operators and their teams will be able to deliver the Chick-fil-A experience customers expect, regardless of sales channel, internet strength, or connectivity.
“We want to bring the same commitment to operational excellence and customer care that you see at our restaurants, and extend that to the things guests can't see, like technology. Ditto moves key operational data between restaurant Team Members quickly, seamlessly and with no round trips to central services. The more control and information we can put in the hands of Operators and their teams, the better they can care for customers. When we discovered Ditto, we pivoted to a data-centric architecture that takes full advantage of the power of modern edge devices. The payoff has been enormous. Ditto has enabled us to transform our POS system and meet the needs of our customers and Operators - all while saving our teams and guests valuable time.”
Chris Taylor
Senior Director of Customer Technology Solutions
