Alaska Airlines was the first U.S. airline to adopt Ditto. This technology gives crew members powerful collaboration tools with real-time data, even when network connectivity is unavailable, and supplies enterprises with previously inaccessible analytics. This enables greater operational efficiencies and unlocks highly optimized customer experiences in the future based on captured data.
Without the digitization of key processes, airlines miss out on crucial data and analytics as well as communications capabilities that are important for greater operational efficiencies and more highly optimized customer experiences
Flight attendants must have access to real-time safety data and passenger preferences to perform their jobs well. With Ditto powering Alaska Airlines' crew-to-crew collaboration app, flight attendants can more efficiently perform internal processes such as guest services and delivery of onboard products.
“Our approach to developing frontline tools prioritizes close partnership with our Flight Attendants during each step of development. Ditto has been a great partner in ensuring our tools are seamless for our Flight Attendants. With their help, we have been able to support our workgroup by providing visibility of one another's inflight mobile device to see when an order has been delivered in real-time.”
Vikram Baskaran
V.P. of Information Technology
